TERMS & CONDITIONS

Last Updated: 10/11/2025

Effective For: The Legal Support (thelegalsupport.com)

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1. Introduction

Welcome to The Legal Support (“Company”, “we”, “our”, “us”).

By visiting thelegalsupport.com, contacting us, or using our services, you agree to comply with these detailed Terms & Conditions (“Terms”). These Terms apply to all users, clients, visitors, and anyone accessing or using our Website or Services.

If you do not agree with any part of these Terms, you must stop using the Website and Services immediately.

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2. Scope of Services

The Legal Support provides consultation and support-based services related to:

Debt negotiation and settlement assistance
Drafting emails and communication for banks/NBFCs
Helping clients respond to legal or recovery notices
Advising on harassment by recovery agents
Providing strategic guidance to reduce financial stress
Case documentation & communication management
Assisting in preparing settlement requests
Providing general legal information (NOT legal representation in court)

Important Clarification

We do NOT provide legal representation in court unless separately arranged.
We do NOT offer loans, financial products, or credit.
We do NOT negotiate outside legal boundaries.
We do NOT guarantee settlement success or specific outcomes.

All services are best-effort assistance based on experience and available information.

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3. Eligibility to Use Our Services

By using our Website or Services, you confirm that:

You are 18 years or older.
You are entering into this agreement voluntarily.
You will provide complete and accurate information.
You are financially authorized to take decisions behalf of you about your loan accounts.
You are not prohibited from receiving services under Indian law.

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4. Client Obligations

As a user or client, you agree to:

1. Provide accurate personal, financial, and loan-related details.

2. Not hide or manipulate information that may impact negotiation.

3. Share genuine documents such as loan statements, notices, letters, etc.

4. Understand that incorrect or missing information may affect results.

5. Maintain clear and timely communication with our team.

6. Not misuse our Services for fraudulent, illegal, or harmful activities.

7. Respond promptly when we request additional documents or instructions.

Failure to follow these obligations may result in service suspension or termination.

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5. Service Understanding

No Guarantee Clause
You clearly understand that:
We do NOT guarantee approval of loan settlement.
Final decisions are dependent solely on the bank/NBFC.
Settlement amounts may vary based on outstanding balance, ageing, lender policies, your financial condition, and legal factors.
Every case is unique, and outcomes differ.

B. Advisory Nature

Our guidance is based on:

Industry expertise
Negotiation experience
Public legal principles
Best practices in the financial sector

We do NOT promise a fixed timeline or guaranteed acceptance.

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6. Service Fees, Payments & Refunds

Some services may require fees, which will be clearly communicated in advance.
Payment is for our time, effort, documentation, negotiation, and assistance.
Fees are NOT connected to settlement success.
Some fees may be non-refundable (depending on service type).
If you cancel services, refund eligibility depends on work already completed.

If you want, I can prepare a separate Refund & Cancellation Policy.

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7. Communication Authorization

By using our services, you provide consent for:

Our team can contact you via call, SMS, WhatsApp, or email.
Our team drafts and sends communication to banks/NBFCs only with your approval.
You understand that we do NOT contact third parties like your employer, relatives, friends, or others unless legally necessary and permitted by you.

Your privacy remains our highest priority.

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8. Accuracy of Information

You acknowledge that:

All documents and details you provide must be accurate.
Any errors, omissions, or false information can impact negotiation quality.
We do not take responsibility for demands, penalties, or actions resulting from incorrect information provided by you.

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9. Website Content & Intellectual Property

Every item displayed on thelegalsupport.com, including:

Text
Graphics
Logo
Designs
Layout
Service descriptions
Policies
Digital materials

belongs to The Legal Support.

You may NOT copy, reproduce, or distribute any content without written approval.

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10. Prohibited Activities

You agree NOT to:

Misuse our Website
Attempt unauthorized access
Spread malware or harmful software
Impersonate our team
Use fake identities or documents
Threaten, abuse, or harass our staff
Use our services for illegal loan fraud or malicious intent

Violation may result in legal action.

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11. Liability Limitations

To the fullest extent permitted by law:

We are NOT responsible for decisions made by banks/NBFCs.
We are NOT responsible for losses due to loan defaults or late payments.
We are NOT liable for harassment done by recovery agents (we only help you fight it legally).
We are NOT responsible for delays caused by banks, financial institutions, or system failures.
We are NOT liable for any indirect, incidental, or consequential damages.

Our company's liability is limited strictly to the amount paid for services.

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12. Third-Party Links & Tools

Our Website may contain:

Links to articles
Tools
Videos
External resources

We do NOT control or endorse third-party websites.

You access them at your own risk.

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13. Termination of Service

We reserve the right to suspend or terminate your access if:

You violate these Terms
You provide false or misleading information
You misuse our services
You harass our team
You engage in fraud or illegal activities
You may also stop using our services at any time.

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14. Indemnification

You agree to indemnify and protect The Legal Support, its team, and partners from any claims, disputes, damages, losses, or legal actions arising due to:

Misuse of services
Providing false information
Illegal activities
Violation of these Terms
Your interactions with banks, NBFCs, or recovery agents

This clause ensures legal protection for both parties.

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15. Section: Use of Client Feedback for Promotion

“The Legal Support may use client feedback, reviews, testimonials, and overall service experiences for promotional and marketing purposes. Only general feedback that does not reveal any personal, financial, or sensitive information of the client may be used without consent.

16. Changes to Terms & Conditions

We may revise, update, or modify these Terms at any time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our Website means you accept the updated Terms.

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17. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute shall be subject to the jurisdiction of courts located in Birbhum District, West Bengal, unless otherwise required by applicable law.

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18. Contact Details

For questions or concerns regarding these Terms, contact us:

📧 Email: info@thelegalsupport.com

📞 Phone: 8293176784

🏢 Address:

Sainthia Muradihi Colony,

Sainthia, Birbhum, 731234, India