✅ REFUND & CANCELLATION POLICY

Last Updated: 10/11/2025

The Legal Support – thelegalsupport.com

---

1. Introduction

At The Legal Support, we aim to deliver high-quality consultation and debt-settlement assistance.

This policy clearly explains how refunds and cancellations are handled.

---

✅ 2. Nature of Services (Important)

Our services include:

Loan & debt consultation

Drafting mails/documents

Negotiation assistance with banks/NBFCs

Legal advisory guidance

Because services begin immediately after onboarding:

• Refunds are limited

• No outcome or settlement amount is guaranteed

• Decisions depend solely on banks/NBFC policies
  

---

✅ 3. Payment Terms

Before starting work, we inform clients about:

• Service fees

• Scope of work

• Documentation requirements

Payments are for time, expertise, and support, not for guaranteed results.

---

✅ 4. Client Cancellation Options

4.1 If NO Work Has Started

• Partial refund

• Admin and processing fees may be deducted
  

4.2 If Partial Work Has Started

Refund amount depends on the work done, including:

• Consultation

• Case evaluation

• Document review

• Drafting emails/letters

• Communication with banks (with client approval)
  

4.3 If Major or Full Work Completed

• No refund will be issued.
  

---

✅ 5. Cancellation by The Legal Support

We may cancel services if:

• Client provides false documents/information

• Client is uncooperative

• Client misuses our services

• Client behaves abusively

• Client engages in illegal/ unethical actions
  

Refunds in these cases may be fully or partially denied.

---

✅ 6. Non-Refundable Situations

• Refunds will NOT be provided if:

• Bank/NBFC rejects settlement or offers a different amount

• Client hides documents or delays the process

• Client stops responding after work begins

• Client changes mind after work has started

• Work has been completed as agreed

• External factors (legal/financial) stop the settlement process
  

---

✅ 7. Refund Review & Processing

• Refund review time: 7–14 business days

• If approved, refund transfer time: 5–14 business days

• No cash refunds — only bank transfer/UPI/original payment mode

---

✅ 8. Chargebacks & Disputes

Clients agree to:

• Contact us first to resolve issues

• Avoid filing unauthorized chargebacks

• Unauthorized chargebacks may lead to:

• Service termination

• Legal action

• Blacklisting from future services
  

---

✅ 9. Policy Modification

We may update this policy at any time.

New updates will be posted with the revised “Last Updated” date.

---

✅ 10. Contact Information

📧 Email: info@thelegalsupport.com

📞 Phone: 8293176784

🏢 Address:

Sainthia Muradihi Colony,

Sainthia, Birbhum, 731234